Entrepreneurs and enterprises have taken to social media, no doubt. But not all are comfortable as they journey through the multiple social channels. This has often lead to partial results – be it the potential reach of markets and revenues or just the connectedness with friends and family.
Here are 10 key points that not only warn you about what is not to be done but also guide you through what must be done instead.
- Do not start without setting the social media objective. Define the S.M.A.R.T goal first.
- Do not get tempted by vanity metrics like increasing the number of Likes. Focus on metrics that impact the bottomline. Eg: Lead Generation, Conversions, Improved Customer Service etc.
- Do not choose metrics that do not impact the business objectives. Decide on those that align with your goals, help make better decisions and can be measured effectively.
- Do not be in a rush to add new social channels. First thoroughly assess the existing channels that you are on.
- Do not ignore the imposters. Weed out the false accounts by Googling your company name to see which social media profiles show up and which of them are genuinely yours.
- Do not create mismatched profiles across the social channels. Ensure that every profile meets your brand standards in terms of colors, logo, font etc.
- Do not overlook each of the social channels’ algorithm as many of them penalize if sales are pushed too hard. Follow the 80-20 rule while posting; 80 percent of the posts need to be informative, educational and entertaining while the remaining 20 percent can be used for promotional material.
- Do not focus on just the content type. A good content calendar must have the right mix of content types along with the posting schedule that determines when and how often to post.
- Do not limit yourself by linking posts to share your own content. It is a good idea to share content from other thought leaders in your industry as well.
- Do not get drawn by the convenience of cross-posting. Create unique messages and speak the language of each social channel to explore cross-promoting for better success.